REFUND and Shipping POLICY

Shipping Policy

Shipping & Returns Policy

FREE SHIPPING • All Canvas Orders • All Orders Over $100 • Continental United States

PROCESSING & DELIVERY Standard Processing Time: 2-3 business days Estimated Delivery Times: • Canvas Orders: 10-14 business days • Print Orders: 3-5 business days • All orders include tracking information

SHIPPING DETAILS • Service Area: All 50 United States • Shipping Partners: USPS, UPS, and FedEx • Distribution Centers: New Orleans (LA), Longmont (CO), Casa Grande (AZ)

ORDER PROCESSING SCHEDULE • Orders are processed Monday through Friday • Orders placed Sunday through Tuesday will be processed the following Wednesday • Processing time begins once payment is confirmed

SHIPPING RESTRICTIONS • U.S. addresses only • APO/FPO addresses not currently serviced • Orders with different billing and shipping addresses may require additional verification

HOLIDAY SEASON NOTICE • Processing times may extend up to 3 business days during peak seasons • Customers are advised to order early during holiday periods • Additional transit time may be required during peak shipping periods

BUSINESS OPERATIONS • Orders are processed during evening hours • Standard processing times account for our operational schedule • All orders receive thorough quality inspection before shipping

CUSTOMER SUPPORT • Email: Support@arlens.shop • Report shipping damages within 3 days of delivery • Order inquiries must include order number and account email

ADDITIONAL INFORMATION • Shipping taxes are calculated based on delivery address • Tracking information is provided via email upon shipment • Signature may be required for high-value deliveries

RETURN & EXCHANGE POLICY Due to the proprietary nature of our AR-enabled products: • Digital components are non-returnable • Physical damage claims must be reported within 3 days • Replacement items will be shipped upon verification of damage • Contact Support@arlens.shop for assistance

By purchasing ARLens products, you agree to the terms and conditions outlined in this disclaimer.

This policy is designed to ensure customer satisfaction while protecting the integrity of ARLens's unique AR art offerings. ARLens reserves the right to amend this policy at any time without prior notice. For any questions or concerns regarding this policy, please contact our support team.

Return & Exchange Policy

PRODUCT GUARANTEE • All ARLens products are backed by our quality guarantee • Each piece is thoroughly inspected before shipping • We stand behind the craftsmanship of every AR-enabled artwork

DIGITAL COMPONENTS Due to the proprietary nature of our AR technology: • Digital experiences and software components are non-returnable • Technical support is available for AR functionality issues • We are committed to resolving any technical concerns

DAMAGE CLAIMS In the event of physical damage: • Report within 3 days of delivery • Include clear photos of the damage • Provide order number and delivery date • Contact Support@arlens.shop

RESOLUTION PROCESS We are committed to customer satisfaction:

Contact our support team at Support@arlens.shop
Include your order number and registered email
Describe the issue in detail
Our team will respond promptly with resolution options
Replacement items will be expedited when applicable

QUALITY ASSURANCE • Each artwork undergoes quality inspection • AR functionality is tested before shipping • Physical and digital components are verified

This policy ensures both our customers' satisfaction and protects the integrity of our innovative AR art experience. We are dedicated to providing prompt, professional resolution for any concerns.

By purchasing ARLens products, you agree to the terms and conditions outlined in this disclaimer.